01
Detect
MTS notices the missed call the moment it happens, no manual check required.
MISSED CALL RECOVERY
Never lose a patient to a missed call.
When your front desk cannot pick up, MTS detects it, responds by text within seconds, and keeps the conversation moving toward a booked appointment.
Incoming Call
Sofia Papadopoulos
New Patient Inquiry
Ringing...
Illustrative product view
Your phone rings during a packed schedule.
No one picks up.
That caller does not wait. They call the next clinic on the list.
A missed call is not a neutral event. It is a patient choosing somewhere else.
HOW MTS RESPONDS
The moment a call is missed, MTS is already working.
02
Respond
A text goes out within seconds, so the patient hears back before they call anywhere else.
03
Book
The conversation moves toward a booked appointment, with a human always able to step in.
WHAT THIS MEANS FOR YOUR PRACTICE
No missed call is the end of the conversation.
Every missed call gets a response.
Patients hear back in seconds, not the next business day.
No inquiry goes cold overnight.
A human is always one tap away.
QUESTIONS TO ASK
What happens to a missed call, exactly?
What happens after hours or on weekends?
MTS responds to missed calls whenever they happen, including evenings and weekends, so a call outside office hours still gets a same-day text response instead of waiting until your practice reopens.
Does a human ever take over the conversation?
Yes. Staff can review, take over, or stop any conversation at any time.
What if the patient does not reply to the text?
The conversation stays open and visible in your CRM, so your team can always follow up directly if a reply does not come.
STOP LOSING PATIENTS TO VOICEMAIL